Shipping Policy – DIVINA FASHION 2021

‌Effective Date: October 19, 2026‌
DIVINA FASHION 2021 SEVILLA, S.L. operates the minimalist lifestyle e-commerce website www.divinafashion2021.com, rooted in Sevilla, Spain. We specialize in timeless, daily-ready essentials including high-quality simple canvas bags, casual hats, functional waist bags and other minimalist pieces designed to fit every quiet moment of your everyday life. This Shipping Policy clearly outlines all rules, timelines, costs, and procedures for order delivery, fully aligned with EU consumer protection regulations and 2026 cross-border e-commerce compliance requirements to ensure every customer receives their purchased items smoothly, transparently and without unexpected hidden costs.

This policy applies to all orders placed on our official website, and we encourage you to read through all the information below carefully before completing your purchase, so you have full clarity on how your order will be processed, shipped and delivered to your designated address.

1. Order Processing Timeline

Once we receive your successfully paid order, our internal team will start processing your purchase immediately following the below standardized timeline:

All in-stock products displayed on our website, including our entire collection of minimalist canvas tote bags, casual hats, waist bags and other daily essentials, will undergo quality inspection, secure packaging and dispatch preparation within 1 to 3 business days from the date of your confirmed payment. Our processing timeline excludes weekends and official public holidays in Spain, during which our warehouse team does not operate.
If your order is placed on weekends, local Spanish public holidays, or during our seasonal clearance sale periods (such as our current 15% off promotion on all waist bags, simple canvas bags and hats), processing time may be extended by up to 2 additional business days due to temporarily higher order volumes. We will send you a confirmation email promptly if any unexpected delay affects your order processing schedule.
As soon as your order is handed over to our partnered courier service, we will send a dedicated shipping notification to your registered email address, which includes your unique order tracking number and a direct link that allows you to check the real-time delivery status of your parcel at any time. You do not need to create a user account on our website to access this shipping tracking information.

2. Shipping Coverage and Delivery Zones

Our store currently supports shipping to all 27 member states of the European Union and all territories within the European Economic Area. We have categorized all delivery regions into three groups, with corresponding transparent shipping rules and delivery timelines:

‌Domestic Shipping (Mainland Spain)‌:
Our local standard shipping for all addresses within mainland Spain is completely free for all orders with a total value over 40€. For orders under 40€, we apply a flat standard shipping fee of 3.99€. The estimated delivery time after dispatch ranges from 2 to 4 business days, with our trusted local courier partners ensuring your items are delivered safely to your doorstep.
‌Regional Shipping (Portugal, France, Andorra, Gibraltar)‌:
For orders shipped to these neighboring regions, all purchases with a total value over 75€ qualify for free standard shipping. Orders below 75€ are charged a flat shipping rate of 5.99€. The estimated delivery window after dispatch is 3 to 6 business days, all parcels are tracked end-to-end for full delivery visibility.
‌Pan-EU Shipping (All other EU and EEA member states)‌:
For the rest of our European delivery zones, orders with a total value over 120€ enjoy free standard shipping. Orders below 120€ are charged a flat transparent shipping fee calculated based on the destination country, which will be clearly displayed to you at the checkout page before you complete your payment. The estimated delivery time after dispatch ranges from 5 to 10 business days.

We do not currently support shipping to countries and territories outside of the European Economic Area, and we will update this shipping policy immediately on our website once we expand our delivery coverage to additional international regions.

3. Delivery Procedures and Customer Responsibilities

Once your parcel is dispatched from our warehouse located at Calle Artesa 12, Polígono Industrial Aeropuerto, 41020 Sevilla, Spain, our courier service will follow standard delivery protocols:

The courier will attempt to deliver your parcel to the exact shipping address you provided during checkout. It is your responsibility to ensure that your submitted shipping address, contact phone number and recipient information is complete, accurate and up-to-date before you confirm the payment of your order. We are not liable for delivery failures caused by incorrect or incomplete address information you provide.
If no one is available to sign for the parcel at the time of the first delivery attempt, the courier will leave a delivery notification card at your address, and you can reschedule a second free delivery time via the information on the notification, or arrange to pick up the parcel at the nearest local courier service point. If you fail to collect your parcel or arrange re-delivery within 7 calendar days after the first delivery attempt, the parcel will be sent back to our warehouse. In this scenario, you will be responsible for covering the return shipping cost incurred, and any subsequent re-delivery cost for reshipping the order to you.
When your parcel arrives, please inspect the outer packaging carefully for any obvious signs of damage before you sign for receipt. If you find the packaging is severely broken or shows signs of tampering, you have the right to refuse to sign for the parcel, or note the damage situation on the delivery receipt before signing, then contact our customer support team immediately at [email protected] with photos of the damaged packaging. We will work closely with the courier to resolve this issue for you as quickly as possible.

4. Shipping Related FAQs

‌Can I change my shipping address after placing the order?‌ You can submit a request to modify your shipping address before our warehouse dispatches your order. Once the parcel has been handed over to the courier, we can no longer modify the delivery address for you.
‌What if my tracked parcel is marked as delivered but I never received it?‌ Please first check your mailbox, ask your neighbors, family members or building management staff if they have accepted the parcel on your behalf. If you still cannot locate the parcel, contact our support team within 7 calendar days from the marked delivery date, and we will launch a formal investigation with our courier partner, and arrange a free reshipment or full refund for you after confirming the parcel is truly lost in transit.
‌Do you offer expedited shipping services?‌ We currently do not provide paid expedited shipping options as a standard offering, but you can contact our support team in advance if you need your order to be delivered urgently, and we will do our best to arrange a faster courier service for you at an additional cost calculated based on your destination.

If you have any other questions related to our shipping arrangements, you can reach out to our customer support team any time at [email protected] or call us at +34 913 687 857 during our working hours (9:00 AM to 6:00 PM, Seville local time, Monday to Friday). We will respond to all your shipping inquiries within 2 business days.