Terms of Service – DIVINA FASHION 2021

‌Effective Date: October 19, 2026‌
These Terms of Service constitute a legally binding agreement between you, the user or customer accessing and using www.divinafashion2021.com, and DIVINA FASHION 2021 SEVILLA, S.L., a minimalist lifestyle brand rooted in Sevilla, Spain. We specialize in timeless, no-fuss daily essentials including high-quality canvas bags, casual hats, functional waist bags and minimalist apparel pieces, built on our core brand philosophy of “Minimal Fits For Daily Life” that creates clean, unbranded, long-lasting pieces to fit every quiet moment of your day.

By browsing our website, creating a user account, placing an order, or accessing any of the services we provide through this platform, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), have full legal capacity to enter into this binding agreement, and have read, understood, and agree to be fully bound by every clause outlined in these Terms of Service, alongside our publicly published Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree with any provision in these terms, please do not access or use our website, and refrain from submitting any personal information or placing any orders on our platform.

1. Business and Service Overview

DIVINA FASHION 2021 SEVILLA, S.L. is registered and operates under the laws of the Kingdom of Spain, with our official registered address at Calle Artesa 12, Polígono Industrial Aeropuerto, 41020 Sevilla, Spain. You may contact our team at any time via email at [email protected], or by calling our official contact number +34 913 687 857 during our working hours of 9:00 AM to 6:00 PM Seville local time, Monday to Friday, excluding official Spanish public holidays.

Our e-commerce website is designed to serve customers across the entire European Union and European Economic Area, selling in-stock physical lifestyle products with no third-party resold inventory, all sourced, quality-inspected and shipped directly from our Sevilla warehouse location. We currently operate regular clearance promotions, including our ongoing seasonal 15% off discount across all waist bags, simple canvas bags, and hats, which are available to all eligible customers for a limited time as clearly advertised on our homepage.

These Terms of Service serve as the foundational legal contract governing all interactions between you and our brand, including but not limited to your account registration, product browsing, order placement, payment processing, delivery, after-sales support, and all other uses of any functionality available on our website. All clauses in this document are drafted to align fully with 2026 updated EU consumer protection regulations, GDPR requirements, and applicable Spanish commercial law, to ensure fairness, transparency, and compliance for both parties to this agreement.

2. User Account Registration and Obligations

When you choose to create a registered user account on our website, you agree to provide complete, accurate, up-to-date and non-misleading personal information, including your full legal name, valid email address, correct billing and shipping addresses, and active contact telephone number. You are fully responsible for updating this information promptly via your account settings section whenever any of your personal details change, to ensure we can process your orders and send you critical service notifications without delay.

You are entirely responsible for safeguarding the security of your account login credentials, including your account password, and for all activities, purchases, and actions that take place under your registered account. You agree to immediately notify our support team if you become aware of any unauthorized access to your account, or any security breach that compromises your login details. Our team will not be liable for any loss or damage arising from your failure to maintain proper account security, or from your failure to notify us of unauthorized account access in a timely manner.

You agree that you will never share your account access permissions with any third party, and you will not register multiple duplicate accounts for the purpose of evading purchasing limits, misusing promotional offers, or violating the policies outlined on our platform. We reserve the full right to suspend or permanently terminate any user account that we identify as being used for fraudulent activity, policy abuse, or any behavior that violates the terms of this agreement, at our sole discretion.

3. Acceptable Use Policy for Website Visitors

All users accessing our website, whether you hold a registered account or are just a casual browsing visitor, agree to the following acceptable use rules at all times:

You will not use our website for any illegal, unauthorized, or unlawful purpose, including any activity that violates applicable local, national, or EU-level laws and regulations in your jurisdiction of residence.
You will not attempt to gain unauthorized access to our website servers, the user accounts of other customers, or any restricted internal system or database associated with our platform, through hacking, password extraction, or any other malicious, unauthorized method.
You will not transmit any malicious software, viruses, worms, harmful code, or any other digital material that is designed to disrupt, damage, or impair the normal functionality of our website, our operating systems, or the browsing experience of other users.
You will not reproduce, duplicate, copy, resell, or exploit any part of our website content, product photography, brand copywriting, design assets, or exclusive pricing information for any commercial or for-profit purpose without our explicit written prior authorization.
You will not upload, post, or transmit any defamatory, offensive, harassing, discriminatory, threatening, or otherwise inappropriate content through our website contact forms, product review sections, or any other public-facing user submission feature available on our platform.
You will not use any automated scraping bot, crawler, spider, or other automated data collection tool to extract large volumes of data from our website without submitting a formal access request and receiving our written approval in advance.

Any violation of these acceptable use rules will give us the right to immediately restrict your access to our website, block your IP address, and take any other remedial or legal action we deem necessary to protect the safety of our platform, our staff, and our other customers.

4. Order Placement, Pricing and Payment Terms

When you submit an order on our website, you are making a formal offer to purchase the selected products listed in your shopping cart, under the terms outlined in these Terms of Service. We reserve the right to accept or decline any order for any legitimate reason, including but not limited to scenarios where the product you ordered is out of stock, where the listed product price contains an obvious typographical error, where our internal fraud detection system flags the order as high risk, or where we have reasonable grounds to believe you are attempting to misuse our promotional policies.

All product prices listed on our website are denominated in Euros (EUR), and all displayed prices include mandatory Spanish VAT (Value Added Tax) at the standard applicable rate, unless otherwise explicitly stated. We make every effort to ensure all product pricing information on our website is fully accurate, but occasional human or system errors may occur. If the actual correct price of a product you ordered is higher than the incorrect price we listed on the website, we will contact you before confirming your order to inform you of this pricing error, and give you the option to confirm the purchase at the correct price or cancel your order for a full refund with no additional charges.

Once your order is accepted and payment is successfully processed, you will receive an automated order confirmation email sent to your registered email address. All payment transactions are processed through our PCI DSS-compliant, fully secure third-party payment service providers. We do not store full credit card, debit card, or sensitive financial information on our own internal servers at any time, to fully protect your financial data security. By completing a purchase on our platform, you confirm that you are legally authorized to use the selected payment method to complete the transaction.

We strictly adhere to all 2026 updated EU e-commerce and customs compliance regulations, including requirements for PID (Product Identifier) submissions for B2C remote sales, and all applicable EPR (Extended Producer Responsibility) rules for packaging and textile products sold in the EU market. All products sold on our website meet full EU safety, CE marking, and regulatory compliance requirements, as required for products placed on the European single market.

5. Shipping, Delivery and Customer Obligations

All shipping and delivery arrangements for your order are governed in full by our publicly published Shipping Policy, which is linked in the footer of every page of our website. You confirm that you have reviewed and understood all terms of the Shipping Policy before you place your order, including the applicable shipping fees, estimated delivery timelines for your selected destination, and your responsibilities for providing accurate, complete shipping address and recipient contact information.

We ship all orders from our warehouse in Sevilla, Spain, to all locations within the European Union and European Economic Area, and all parcels come with full end-to-end tracking information. All customers are responsible for ensuring that someone is available at the submitted shipping address to receive and sign for the parcel at the time of delivery. If a delivery attempt fails because no recipient is available, you agree to follow the courier’s re-delivery instructions promptly, and you are responsible for any additional return shipping or re-delivery fees incurred if a parcel is sent back to our warehouse due to your failure to collect it.

As a brand based and fully operating within the European Union, we are classified as the legitimate importer of record for all goods sold to EU customers, and we take full compliance responsibility for all products to meet applicable EU customs, safety, and environmental regulations. All our parcels are declared accurately with full, truthful product description, HS classification, and value information, in full alignment with 2026 EU new customs regulation requirements that entered into force in October 2026.

6. Return, Refund and Exchange Terms

All return, refund and exchange procedures for your purchases on our platform are strictly governed by our public Refund and Returns Policy, which is also accessible via the customer care section of our website. We explicitly reaffirm our core policy that we do not approve or process any full “refund only” requests that require you to keep the purchased merchandise without returning the physical item to our designated Sevilla warehouse address. No refund will ever be processed by our team before we have received the returned item, completed our quality inspection, and confirmed that the returned product meets all return eligibility requirements outlined in our policy.

We offer a 30-day extended return window for all eligible unused, undamaged items with original tags and packaging intact, beyond the 14-day mandatory cooling-off period required by EU consumer protection law. You may select to receive an even exchange for another eligible product, or a full refund credited back to your original payment method after your returned item has been inspected and approved by our warehouse team. All partial refunds or compensation requests are subject to our formal review, and will only be approved in rare, individually verified scenarios that comply with our published return policy rules.

7. Intellectual Property Rights

All content published on www.divinafashion2021.com, including but not limited to all product photographs, brand logo designs, website interface layout, copywriting, product description text, video content, graphic designs, customer review curation, and all other digital assets on the platform, are the exclusive intellectual property of DIVINA FASHION 2021 SEVILLA, S.L. You are not permitted to reproduce, distribute, publicly display, modify, or commercially use any of these copyrighted assets without receiving our explicit written permission in advance.

When you submit a public customer review, product feedback, user-generated photo, or other content to our website review section or social media channels, you grant us a permanent, non-exclusive, royalty-free, worldwide license to use, reproduce, and display that submitted content for our brand marketing, website showcase, and promotional purposes. All customer reviews displayed on our website are genuine, unaltered feedback from verified past customers who have previously purchased our products, as you can see from the 5-star reviews featured on our product pages that highlight the premium quality, minimalist design, and long-lasting durability of our daily essentials.

Our brand name “DIVINA FASHION 2021”, our brand logo, and our core tagline “Minimal Fits For Daily Life” are all registered trademarks of DIVINA FASHION 2021 SEVILLA, S.L., and no third party is permitted to use these trademarks for any commercial purpose without our prior written approval.

8. Disclaimers and Limitation of Liability

Our website and all products sold on our platform are provided on an “as is” and “as available” basis, without any express or implied warranties that are not required to be offered by mandatory applicable EU consumer protection law. We do not guarantee that our website will be completely uninterrupted, 100% error-free at all times, or free from temporary technical glitches during site maintenance, system updates, or unplanned server outages. We will make every reasonable effort to minimize any service disruption, and resolve any identified technical issues as quickly as possible.

To the fullest extent permitted by applicable Spanish and EU law, DIVINA FASHION 2021 SEVILLA, S.L. will not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of our website, your purchase of our products, or any other interaction with our brand, including but not limited to lost profits, lost data, or business interruption losses, that exceed the total monetary value of the specific order you placed that gave rise to the relevant claim.

Nothing in this clause will act to exclude or limit our liability for any matters that cannot be lawfully excluded or limited under applicable consumer protection law, including personal injury, fraudulent misrepresentation, or any other statutory rights that you hold as a consumer under EU law.

9. Modifications to These Terms

We reserve the full right to update, revise, or modify these Terms of Service at any time, to reflect changes to our business operations, new applicable EU regulatory requirements (such as 2026 updates to e-commerce customs rules, consumer protection display requirements, or data protection regulations), or adjustments to our website functionality. When we make material changes to this document, we will prominently post a notification on the homepage of our website, update the “Effective Date” listed at the top of these Terms of Service, and notify all registered users via their registered email address at least 14 days before the new revised terms come into force.

Your continued access to our website and submission of new orders after the effective date of the revised Terms of Service will be deemed as your full acceptance of all updated terms outlined in the revised document. If you do not agree to the updated revised terms, you may stop using our website and terminate your user account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in strict accordance with the laws of the Kingdom of Spain, without reference to any conflict of law rules. Any dispute, claim, or disagreement arising out of or related to your use of our website, your order, or these Terms of Service will first be subject to good faith amicable negotiation between you and our support team. If the dispute cannot be resolved amicably within 30 days of the initial notice of dispute being submitted, the dispute will be submitted to the exclusive jurisdiction of the courts located in Sevilla, Spain.

If you are a consumer resident in another EU member state, you retain all your mandatory consumer protection rights granted to you by EU single market regulations, which you may enforce in your local country jurisdiction as permitted by applicable law. We also participate in the official EU Online Dispute Resolution (ODR) platform, which you may access through the official European Commission website if you wish to resolve a dispute with us outside of formal court proceedings.

11. Final Miscellaneous Clauses

If any individual clause outlined in these Terms of Service is found to be invalid, unenforceable, or illegal by a competent court or regulatory authority, the remaining full terms and conditions of this agreement will remain in full force and legal effect, and will not be impacted by the invalidated single clause. No failure or delay by our brand to enforce any of the rights outlined in these Terms of Service will act as a formal waiver of that right, or prevent us from enforcing that clause at a later date.

These Terms of Service, alongside our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire full legal agreement between you and DIVINA FASHION 2021 SEVILLA, S.L., and supersede all prior oral or written arrangements, understandings, or communications related to the subject matter covered within this agreement.

If you have any questions, comments, or inquiries regarding any part of these Terms of Service, please contact our team via email at [email protected], or send a physical mailed request to our office address at Calle Artesa 12, Polígono Industrial Aeropuerto, 41020 Sevilla, Spain. We will respond to all valid inquiries within 3 business working days.